Contact Us

We’re Here to Assist You – Contact HomiLoom

At HomiLoom, we greatly value the trust you place in us. Our goal is to make your shopping journey not only simple but also reassuring. Whether you have a question before placing an order, need help with personalization, or want to check on an existing purchase, our dedicated customer service team is ready to provide you with friendly, timely, and clear assistance.

How Can We Help?

  • Product Questions: Learn more about the materials we use, available colors, sizing, or personalization options.

  • Order Support: Need to update details, verify your order status, or request a change? Contact us as soon as possible so we can help.

  • Shipping & Delivery: Curious about delivery estimates, package tracking, or shipping limitations? Our team will provide guidance.

  • After-Delivery Care: If your order arrives damaged or not as expected, reach out within 7 days so we can resolve the issue quickly.

  • Refunds & Exchanges: For details on how to return or exchange an item, see our Refund & Returns Policy or speak directly with our team.

Helpful Tips When Contacting Us

  • Include your order number and any relevant details to help us respond efficiently.

  • For personalized items, let us know within 12 hours of purchase if you need changes.

  • For urgent matters such as shipping errors or personalization mistakes, please use our hotline for immediate support during business hours.

Our Commitment

  • Every inquiry receives a personal response from our staff—never automated replies.

  • All product descriptions, pricing, and personalization details listed on our website are kept up to date and accurate.

  • We believe in clear communication regarding processes, timelines, and policies so you know exactly what to expect.

Customer Support Hotline:
+1 636-398-4063

Email Support:
support@homiloom.com
We respond to all emails within 24 business hours.

Business Address:
8213 Orville St, Alexandria, VA 22309, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

  • Monday – Saturday: 8:30 am – 7:00 pm (EST)

  • Sunday: 10:00 am – 2:30 pm (EST)
    Messages received outside these hours will be answered the next business day.

We’re Here to Help – Contact HomiLoom